Frequently Asked Questions
What payment methods do you accept?
Currently, we accept PayPal and debit/credit card payments thru PayPal as well.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by us.
- The item you received was not as described.
Are there any exchange rates?
All of our transactions are based in US Dollars. If your debit/credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination’s customs department will have the package on hold.
Do you guarantee delivery time?
Because the post office handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive.
What if my order delivery is delayed?
We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
How do I cancel an order?
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
How do I return my Order?
We accept returns & exchange on all merchandise within 14 days of receipt. Shipping and handling fees are not refundable/free on returns.